Acceptance of Terms
The general terms and conditions set forth below shall apply to all sales of goods by LaMed Clinic and its partners, through the website clinicalamed.com to the Buyer and may be modified at any time by LaMed Clinic without prior notice.
Thus, the following terms shall mean:
User– natural person / legal person or other legal entity browsing the Site, interacting with the Site or issuing Orders on the Site.
Seller/Site owner – LaMed Clinic, with the commercial name LAMED FLY CENTER SRL, having its registered office in Cluj Napoca, Str. Baia Mare 15, 400171, with Tax ID No. 45318315, No. of registration with the Trade Register J2021005925123 .
Goods – any product, including the documents and services mentioned in the site, to be provided by the Seller to the Buyer.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
Contract – an Order confirmed by the Seller.
Intellectual Property Rights – all intangible rights such as know-how, copyright and rights in kind, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
Site – the domain clinicalamed.com and its subdomains its.
By using this website (the “Site”), you agree to these Terms and Conditions (“Terms”). If you do not agree, you should not use the Site. These Terms apply to all visitors of the Site, which is provided by our company solely for informational purposes and to showcase our services. No user account or registration is required to browse the Site or view our services. Use of the Site is intended for individuals who are legally able to form binding contracts; by using the Site, you confirm you meet this requirement. We reserve the right to update these Terms at any time, and changes take effect upon posting. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
Services Offered (No Accounts or Online Sales)
We provide information about our services (which may include in-person consultations and telemedicine services) on the Site. The Site itself is for browsing and learning about our offerings; we do not sell any products or collect payments through the Site. Any fees for services (such as consultation fees) are handled through offline or separate channels, not via online checkout. Because users do not make purchases on the Site, there are no shipping, delivery, or product return terms needed here. If we introduce telemedicine or online service features in the future, they will be subject to these Terms and any additional conditions or consent requirements specific to those services (e.g. agreeing to a telemedicine consent form before a virtual consultation).
Use of the Website
You may use our Site for lawful purposes to learn about the services we offer. Account registration is not required, and general browsing is open to all users. You agree not to misuse the Site or attempt to interfere with its operation. This means you will not engage in any activities that could harm our website, such as introducing viruses, attempting to gain unauthorized access, or any fraudulent, abusive, or illegal activities. You also agree not to rely on any content on the Site as official advice (see “Disclaimers” below). If the Site includes any interactive features (for example, a contact form or appointment request form), you must provide accurate information and use such features only for their intended purpose. We reserve the right to terminate or restrict access to the Site for any users who violate these Terms or abuse the Site.
Appointments, Cancellations and No-Show Policy
If you decide to book an appointment for our services (whether through a separate booking system, by phone, or in person), the following cancellation and no-show terms apply:
Cancellations with Sufficient Notice: If you cancel your appointment at least one month in advance, you will receive a full refund of any pre-paid fees or deposit. We appreciate this advance notice as it allows us to adjust our schedule.
Late Cancellations: If you cancel on shorter notice (less than one month before the appointment), we reserve the right to deny a refund for the cancelled service. The closer the cancellation is to the appointment date, the more likely it is that we cannot refill that slot; therefore, cancellations without adequate notice may result in no refund (or a partial refund at our discretion, depending on circumstances). As a general rule, cancelling only a few days (or hours) before the appointment will be treated the same as a no-show (no refund).
No-Show Policy: Failing to attend a scheduled appointment without any prior cancellation (“no-show”) will result in no refund of any amount paid. In other words, if you miss your appointment and did not cancel it ahead of time, you forfeit any payment made for that session. This strict no-show policy is in place because a missed appointment incurs a lost opportunity to serve another client and other associated costs.
These policies follow best practices for service businesses by clearly defining the notice period required and the consequences of late cancellation or no-shows. We aim to be fair yet firm: appointments cancelled well in advance are refunded, whereas last-minute cancellations or no-shows are not. If you need to cancel or reschedule, please contact us as early as possible to discuss your options. In cases of true emergencies or extenuating circumstances, we may, at our sole discretion, make exceptions to the above policies, but this is not guaranteed.
Telemedicine Services (If/When Available)
We may offer telemedicine consultations (remote video or phone appointments with our professionals) as part of our services. By participating in telemedicine services, you acknowledge and agree to the following (even if these services are only offered in the future):
Consent and Appropriate Use: You must consent to receive healthcare services via telecommunication. Telemedicine may involve discussing your medical history, symptoms, and treatment over a secure video/audio connection. We will require your explicit consent (for example, by agreeing to an informed consent form) before any telemedicine session. You agree to use telemedicine only for non-emergency consultations and follow any technical requirements provided for the session (e.g., using a recommended app or secure platform).
Not for Emergencies: Telemedicine services are NOT appropriate for medical emergencies. If you are experiencing a medical emergency or urgent condition, do not use telemedicine – call your local emergency services immediately or go to the nearest emergency room. Our telemedicine offering is meant for routine or follow-up consultations, advice, and minor issues, not life-threatening situations.
Quality of Care and Limitations: We strive to provide quality care via telemedicine, but you understand there are limitations compared to in-person visits. For example, technical problems (internet outages, video quality issues) could interrupt or delay care, and not all conditions can be adequately addressed remotely. We do not guarantee that telemedicine is as effective as an in-person visit for your particular issue. We reserve the right to determine that an issue cannot be handled via telemedicine and may advise an in-person visit instead.
Patient Responsibilities: You are responsible for having the necessary equipment (e.g., smartphone or computer with camera and internet access) and a private environment for the telemedicine session. You must provide accurate and complete information about your health during the consultation. Follow-up care or instructions will be communicated to you, and it is your responsibility to follow them or seek in-person care if recommended.
Privacy and Security: We will take precautions to protect your health information during telemedicine sessions, in compliance with our Privacy Policy and applicable law. However, transmitting information over the internet always carries some security risk. By using telemedicine, you accept these risks and agree that we are not liable for unauthorized access due to factors beyond our control (such as failures in your internet connection or device security). For more details on how we protect your data, please refer to our Privacy Policy.
Telemedicine services will only be provided in accordance with applicable laws and regulations. For instance, telehealth may only be offered to patients located in certain jurisdictions where our practitioners are licensed. By requesting telemedicine, you represent that you are in a location where we are permitted to offer such services. We may update these telemedicine terms as the service evolves or as laws change.
Disclaimers (No Professional Advice)
Informational Purpose Only: The content on our Site, including descriptions of services and any blog or educational articles, is provided for general informational and educational purposes only. Nothing on this Site is intended to constitute professional advice (medical, legal, or otherwise), nor should it be relied upon as such. The information on the Site does not establish any doctor-patient, therapist-patient, or other professional-client relationship between you and us. Even if the Site contains health-related information or answers to common questions, it does not constitute medical advice, and is not a substitute for consultation with a qualified healthcare provider. Always seek the advice of a licensed professional (such as a physician or other healthcare provider) regarding any questions you have about a medical condition, and never disregard or delay seeking professional advice because of something you read on our Site.
No Guarantees of Accuracy: While we strive to keep the Site content up-to-date and accurate, we do not guarantee the completeness, accuracy, or timeliness of any information on the Site. The website and all information on it are provided “as is” without warranty of any kind, express or implied. This includes, but is not limited to, warranties of accuracy, completeness, reliability, suitability, or availability of the Site or the information contained on the Site. Any reliance you place on such information is strictly at your own risk. We may update or change Site content at any time without notice, but we make no commitment to do so promptly. We are not responsible for any errors or omissions in the content of the Site, and we reserve the right to correct any inaccuracies (such as typographical errors or outdated information) as we become aware of them.
No Liability for Use of Information: To the fullest extent permitted by law, we will not be liable for any loss or damage arising from your reliance on information obtained through the Site or from any inaccuracies or omissions in the Site content. This includes any direct, indirect, incidental, or consequential damages, or any loss of profits or data. If you have concerns about the information on the Site, your best course of action is to contact us for clarification or simply refrain from using the Site. Remember: use of the Site is at your own risk.
Third-Party Content and Links: The Site may contain links to third-party websites or may reference third-party resources (for example, a blog post might link to an external article for further reading). These links are provided for convenience and do not signify endorsement of the third-party content. We have no control over, and assume no responsibility for, the content or practices of any third-party websites. If you follow a link to another site, you do so at your own risk, and you should review the terms and policies of those sites. We are not liable for any third-party content or any damages arising from your use of third-party websites.
Telemedicine & No Emergency Advice: As noted above, any telehealth or telemedicine guidance we provide via the Site or through our services is limited to non-emergencies. We do not offer personalized medical advice for specific individuals through this Site. If you have a health emergency or urgent issue, call emergency services or go to a hospital rather than relying on any information on this Site. Additionally, any recommendations or responses given during an actual telemedicine consultation are based on the information you provide and the remote assessment; outcomes are not guaranteed and such consultations have inherent limitations compared to in-person care.
Limitation of Liability
Overall Limitation: Under no circumstances shall our company or its owners, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, this Site or our services, even if we have been advised of the possibility of such damages. This limitation of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of data, unauthorized access, alteration of data, whether for breach of contract, tort, negligence, or any other cause of action. Use of the Site and our services is at your own risk, and we provide the Site “as is” without warranties.
No Liability for Listed Services or Content: We endeavor to accurately describe our services on the Site, including any telemedicine offerings or educational content in our blog. However, we are not liable for any errors in service descriptions, any unavailability of services, or any outcomes of using our services. All service appointments and consultations are provided pursuant to professional standards, but we do not guarantee any specific results or outcomes from those services. Moreover, any blog posts or articles are for general knowledge and come with no guarantee—implementing tips or advice from them is solely at your discretion and risk. We expressly disclaim liability for any harm, injury, or loss that may occur in connection with following information on the Site.
Indemnification: You agree to indemnify and hold us harmless from any claims, losses, liabilities, or expenses (including attorneys’ fees) that arise out of your violation of these Terms or misuse of the Site. For example, if you use the Site in a manner that infringes someone’s rights or violates the law, and we are sued as a result, you agree to cover our costs and damages.
Exceptions: Some jurisdictions do not allow certain warranty disclaimers or limitations of liability. If you are in such a jurisdiction, some of the above limitations may not fully apply to you. In that case, our liability will be limited to the maximum extent permitted by applicable law. These Terms do not exclude or limit any liability that cannot be excluded under law (for instance, certain liabilities for intentional misconduct or personal injury caused by negligence may not be waivable, depending on local law).
Intellectual Property
All content on the Site – including text, graphics, logos, images, and the overall design – is our intellectual property or that of our content licensors and is protected by copyright, trademark, and other intellectual property laws. The company name, logos, and service names are our trademarks (if applicable). You are not permitted to copy, reproduce, modify, distribute, or create derivative works of any Site content for any public or commercial purpose without our prior written consent. You may, however, temporarily download or print one copy of portions of the Site content for your personal, non-commercial use – for example, to refer to a service description when considering a booking – provided that you do not remove any proprietary notices or watermarks. This limited permission is a license, not a transfer of title, and it can be revoked by us at any time. If you misuse our intellectual property, we reserve the right to take appropriate legal action.
Any third-party trademarks or copyrighted materials that appear on the Site (for example, a logo of a partner organization or a citation from an article) are the property of their respective owners. Their appearance on our Site does not imply that we have any rights in those marks or content beyond the usage permission granted by their owners. You agree not to infringe any intellectual property rights in using the Site.
Privacy
Your use of the Site is also governed by our Privacy Policy (available on a separate page), which describes how we collect, use, and protect your personal data. By using the Site, you consent to the processing of your information as described in the Privacy Policy. The Privacy Policy is hereby incorporated into these Terms by reference. Be sure to review it to understand our practices. If you have any questions about how we handle data, you can contact us using the information in the Privacy Policy or in the “Contact Us” section below.
Governing Law and Dispute Resolution
These Terms and your use of the Site are governed by the laws of Romania, without regard to its conflict of laws principles. This means that the interpretation and enforcement of these Terms will be in accordance with Romanian law. If you are a consumer located in the European Union, you may also have certain mandatory protections under your local consumer laws, which are not waived by this agreement.
Jurisdiction: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site or our services, we prefer to resolve it amicably through discussion. However, if a resolution cannot be reached, you agree that the courts of Romania have jurisdiction to settle any dispute (unless an alternative dispute resolution mechanism is agreed upon in writing by both parties). We may specify a particular court (for example, the courts in the city where our company is registered) if required, but generally any competent court within Romania’s jurisdiction will be acceptable for resolving disputes.
Arbitration Option: Alternatively, we reserve the right to elect binding arbitration for dispute resolution, especially for disputes arising with international users or in situations where arbitration could provide a faster resolution. If we choose arbitration, we will notify you, and the arbitration would be conducted in accordance with a mutually agreed arbitral institution’s rules. The decision of the arbitrator would be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. By using this Site, you agree that we can resolve disputes through arbitration at our election. (If you strongly prefer a court process or are a consumer entitled by law to court jurisdiction, you may opt-out of this arbitration agreement by notifying us in writing, where applicable.)
No Class Actions: To the extent permitted by law, any disputes will be resolved on an individual basis only, and you shall not have the right to bring a claim as a plaintiff or class member in a class, consolidated, or representative action. Class action waivers are not allowed in some jurisdictions, so this clause may not apply to you if prohibited by law.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable by a court or arbitrator, that provision will be deemed severable from the rest of the Terms and will not affect the validity and enforceability of the remaining provisions. The remaining terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Miscellaneous
Entire Agreement: These Terms (along with the Privacy Policy and any other legal notices on the Site) constitute the entire agreement between you and us regarding your use of the Site and supersede any prior or contemporaneous communications and proposals, whether oral or written. Any additional or different terms in any communications from you are void, unless expressly agreed in writing by us.
Changes to Terms: As noted, we may modify these Terms from time to time by posting an updated version on the Site. The “Last Updated” date at the top of this page indicates when the latest changes were made. It is your responsibility to review the Terms periodically. We may, at our discretion, also notify users of a significant change via a notice on the Site or via email if you have provided one. Your continued use of the Site after any changes constitutes acceptance of those changes.
No Transfer: You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger or acquisition. These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns.
Contact Us
If you have any questions, concerns, or comments about these Terms and Conditions, please feel free to contact us. You can reach us by email at [Contact Email] or through the contact form on our Site. Our business address for any written correspondence is [Company Address, City, Country]. We will do our best to respond to inquiries in a timely manner.
By using the Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for visiting our Site and learning about our services. We value your trust and are committed to providing a helpful and safe online experience, subject to the disclaimers and limitations above. Please use the Site responsibly and contact us if you need any clarification